Welcome to our FAQ section! Here you’ll find answers to common questions about our products, shipping, returns, and more. At Callaway Club Shop, we’re committed to helping golfers worldwide get premium equipment quickly and reliably.

About Our Products

What types of golf clubs do you offer?
We specialize in premium golf equipment including:
  • Fairway Woods
  • Iron Sets
  • Putters
  • Clubs specifically designed for Men and Ladies
Are your golf clubs authentic Callaway products?
Yes! We are an authorized Callaway retailer offering only genuine, high-quality Callaway golf clubs and equipment.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
  • Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
  • Free Shipping (orders $50+): 15-25 business days via EMS
All orders are processed within 1-2 business days, with most shipping the same day if ordered before 2 PM PST.
Do you ship worldwide?
Yes! We ship globally from our Fresno, California headquarters, excluding some remote areas and parts of Asia. Whether you’re in New York, London, or Sydney, we’ll get your clubs to you.
How can I track my order?
For Standard Shipping via DHL/FedEx, you’ll receive a tracking number via email once your order ships. For Free Shipping via EMS, tracking may be limited depending on your location.

Returns & Exchanges

What is your return policy?
We stand behind every club we sell. If you’re not completely satisfied, you may return your purchase within 15 days of receiving it. Please contact our customer service at [email protected] to initiate a return.
Are there any items that can’t be returned?
All products are eligible for return within the 15-day window, provided they are in original condition with all packaging and tags.

Payments & Security

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Your transaction security is our top priority.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all your payment information. Shop with confidence!

General Questions

When should I order if I need clubs for a tournament?
For tournament play, we recommend ordering at least 3 weeks in advance and selecting Standard Shipping to ensure your clubs arrive with time to practice.
How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected] with any questions about your order or our products.
Where is your company located?
Callaway Club Shop is headquartered at:
4236 Edgewood Avenue, Fresno, US 93702

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re here to help you find the perfect clubs and get them delivered quickly so you can focus on your game!