At Callaway Club Shop, we stand behind our premium golf equipment and want you to be completely satisfied with your purchase. If you’re not happy with your golf clubs or accessories, we offer a straightforward returns and exchange process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in the original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used golf gloves
  • Personalized/customized golf clubs
  • Any item not in its original condition

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our address (provided in your authorization email) using a trackable shipping service.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Callaway Club Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days, depending on your bank

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll receive tracking information for your new shipment
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective golf club or accessory:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is here to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: 4236 Edgewood Avenue, Fresno, US 93702

We’re committed to ensuring your complete satisfaction with our premium golf equipment.