At Callaway Club Shop, we are committed to providing premium golf equipment and exceptional service to golfers worldwide. Below you’ll find detailed information about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Best for customers who want faster delivery

Free Shipping (EMS)

  • Delivery time: 15-25 business days after shipment
  • Free for orders over $50 USD
  • Economical option for larger orders

Note: We ship globally except to certain remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your premium golf equipment. If you’re not happy with your purchase, we offer a simple return and exchange process.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with all packaging and tags
  • Proof of purchase: Required for all returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used golf gloves
  • Personalized or customized golf clubs
  • Any item not in its original condition

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our address using a trackable shipping service.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Callaway Club Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Number]

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5 business days.
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Credit card refunds typically appear within 5-10 business days, depending on your bank.

Exchange Process

  • We’ll ship your replacement item once we receive your return.
  • You’ll receive tracking information for your new shipment.
  • If the exchange item is more expensive, you’ll need to pay the difference.
  • If the exchange item costs less, we’ll refund the difference.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective golf club or accessory:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is here to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Address: 4236 Edgewood Avenue, Fresno, US 93702

We’re committed to ensuring your complete satisfaction with our premium golf equipment.